Water damage restoration means stopping the water, removing it, drying the structure with commercial equipment until moisture readings are back to normal, and then repairing what was damaged. HydroDry does all four, 24/7, across New Hampshire and northern Massachusetts.
Water damage we handle every day
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Burst & frozen pipes
The most common winter loss in New England.
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Flooded basements
Sump pump failures, heavy rain and snowmelt.
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Ceiling leaks
Water coming through from a bathroom, roof or pipe above.
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Appliance leaks
Water heaters, washers, dishwashers, refrigerators and toilets.
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Emergency water extraction
Truck-mounted and portable extraction for standing water.
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Ice dams & roof leaks
Winter water that backs up under shingles and into walls.
Our water damage restoration process
- Emergency response. We arrive within 60 minutes, make the area safe and stop the source of water if it is still running.
- Inspection and moisture mapping. We use moisture meters and thermal imaging to find every wet wall, floor and ceiling, including the ones you cannot see.
- Water extraction. We remove standing water and pull water out of carpet and pad before it spreads further.
- Removal of damaged materials. Only what cannot be saved comes out, such as soaked pad, swollen trim or the bottom of drywall, so drying air can reach the cavity.
- Structural drying. Commercial dehumidifiers and air movers run around the clock. We take readings every day and adjust until materials reach dry standard, usually in 3 to 5 days.
- Cleaning and antimicrobial treatment. We clean and treat affected areas to prevent mold and odor.
- Repair and rebuild. Drywall, paint, flooring and trim, back to how it was.
Water damage spreads by the hour. Call now and we can be there in 60 minutes.
Call 603-606-9171 24/7Clean, gray and black water: why it matters
| Category | Typical source | What it means for cleanup |
|---|---|---|
| Category 1 (clean) | Supply line, burst pipe, water heater | Most materials can be dried in place if we start fast. |
| Category 2 (gray) | Washer or dishwasher discharge, toilet overflow without waste | Porous materials like carpet pad usually come out; surfaces are cleaned and treated. |
| Category 3 (black) | Sewage, outside flood water | Contaminated porous materials are removed; full sanitizing and protective equipment. See sewage cleanup. |
Clean water becomes gray, and gray becomes black, the longer it sits. That is the main reason we respond within the hour.
Help with your insurance claim
We work with all major carriers. We photograph every room before we touch it, log moisture readings daily and write the scope in the format adjusters expect. On covered claims we can bill your insurance company directly. Read more about how we handle insurance claims.
Not sure how bad it is?
Book a free virtual inspection. You show us the damage on a video call and we tell you what to do next, whether you need a crew tonight and whether it is worth calling your insurer.
Water damage restoration near you
New Hampshire
- Amherst, NH
- Bedford, NH
- Concord, NH
- Derry, NH
- Dover, NH
- Goffstown, NH
- Hooksett, NH
- Hudson, NH
- Kingston, NH
- Laconia, NH
- Litchfield, NH
- Londonderry, NH
- Manchester, NH
- Merrimack, NH
- Nashua, NH
- Portsmouth, NH
- Rochester, NH
- Salem, NH
- Somersworth, NH
- Windham, NH
Massachusetts
- Andover, MA
- Billerica, MA
- Chelmsford, MA
- Dracut, MA
- Haverhill, MA
- Lawrence, MA
- Lowell, MA
- Methuen, MA
- North Andover, MA
- Peabody, MA
- Tewksbury, MA
★★★★★“Kayla, Adam, Vincent, Noah were all amazing. This company handled my first experience with a flooded basement. I called very early and they were at my house within an hour. Anytime I called or texted, I got a response almost immediately…even at off hours. They were all so nice, personable, caring, understanding, professional, and knowledgeable. I would give this company 20 stars if I could!”
★★★★★“Our relatives had flooding in their basement in Manchester, and HydroDry Restoration was a huge help with the cleanup and restoration. They were easy to work with, fairly priced, and incredibly thorough throughout the entire process. We wouldn’t hesitate to recommend them!”
★★★★★“Adam and his team did a fabulous job addressing my mold issue. The area was completely contained and they were finished in just a few hours. I spoke to Nathan the owner after they left and told him what a great job they did. I highly recommend HydoDry Restoration!!”
★★★★★“I can’t thank Matt and Vidal enough for being there in my time of crisis. In 24 hours, My basement flooded with over 2 feet of water and I was home alone. I called Matt and he was at the house with Vidal in less than an hour starting work. I cannot thank them enough for their hard work, prompt and professional response and help in this difficult time. If I could give more that 5 stars I would.”
Read all 4.9 stars from 87 Google reviews
Frequently asked questions
How long does water damage restoration take?
Drying usually takes 3 to 5 days once equipment is set up, depending on how much water there was, how long it sat and what materials got wet. Repairs and rebuild come after that and can take one to several weeks.
How much does water damage restoration cost?
Cost depends on the size of the affected area, the water category (clean, gray or black water) and how much material has to be removed. If the loss is covered by your homeowners policy, your insurer typically pays for mitigation and you pay your deductible. We give you a clear scope before we start repairs.
Will my homeowners insurance cover water damage?
Most policies cover sudden and accidental water damage, such as a burst pipe, a failed water heater or an appliance leak. Gradual leaks and surface flooding from outside are often excluded; flood damage usually needs a separate flood policy. We help you document the loss and talk to your adjuster.
What should I do while I wait for you?
If it is safe, shut off the main water valve and turn off power to wet areas. Move valuables, photos and electronics out of the water, take photos of the damage and do not use a household vacuum on standing water.
Can I dry it out myself with fans?
Fans dry the surface, but water wicks into drywall, subfloors, insulation and framing where fans cannot reach. Without moisture meters and commercial dehumidifiers, hidden moisture often leads to mold and warped floors weeks later, and an insurer may question a claim that was not properly documented.
Do you do water damage repair as well as cleanup?
Yes. After the structure is dry we can replace drywall, insulation, flooring and trim so you deal with one company from the first call to the final walkthrough.